Watermarks displaying in some but not all Galleries.

Hi. I'm having an issue with the watermarks. I have two galleries. Both are Private, Set up with a password. When I check the Details Tab Watermarks are set to On. When I go into one of the galleries it works as expected however the other one with the exact same settings, the watermark doesn't show up on the photo.

The one that is working I added a few days ago. But watermarks showed up immediately when tested.

The one that isn't working was added today.

I've tried deleting the photo and re-uploading it.
Turning watermark off and then back on in the details tab
Signing out and testing the link to the gallery not logged in
Refreshing my Browser
Opening the link in a different Internet Browser All together

Has anyone else run into this issue that may have a fix for me?

Thank you!
Kristi

Kristi Knupp

March 25, 2015 21:57

Thanks for the answer. I tested it 24hrs later and still no watermarks. I'll email support.

Nick Miners

March 24, 2015 17:02

PhotoShelter does cache images including watermarked versions so as a general rule I always wait 24 hours to see if a change I requested has taken effect. If you find that the watermarks are still missing after that time, then it might be something to raise with support@photoshelter.com as it's clearly a bug.

Watermarks displaying in some but not all Galleries.

Comments

Didn't find what you were looking for?