Unhappy Client

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1 comment

  • Nick Miners

    Hi Gregory,

    There are a couple of things to consider here - first of all, the vendor. You specify the vendor in your pricing profile, so that should answer the question as to 'who processed this?'.

    Secondly, the print size; you get to choose which prints sizes are offered to your clients in the printing profile; personally I only offer print sizes which are directly compatible with the image aspect ratio (so for 2:3 images I offer 8x12, 12x16 and 20x30 sizes only). However, in the 'Edit Print and Product Profile' screen, there is an option called Crop Preferences which allows YOU, the photographer, to specify what happens when an image doesn't exactly fit a paper size. The options are:

    "No crop: Image fits inside the print; may create large borders"
    "Auto Crop: Image is centered and cropped to fill the print; no borders"

    And there is also a checkbox "Allow buyers to set their own crops at checkout" which choice will presumably override the default setting you specify in the print profile. To prevent this happening again, I'd recommend ensuring you have 'Auto Crop' set in your print profile, and not allowing buyers to override it, to ensure that the responsibility for cropping is entirely yours AND you can point to that if something does go wrong at the printer.

    I hope this helps, and I hope you are able to satisfy your client.

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