Client just received her order. She is very unsatisfied. 16 x 20 metallic finish print. No bleed to the top and bottom edges, just wide white strips that will show in her costly 16 x 20 frame. She checked 16 x 20 while ordering, so does she eat it because there was a minimalistic cropping tool in the shopping cart. It says nothing about the print. I looked at the cropping options, it's a piece of junk. She probably saw this but a professional vendor of photographic prints would be aware and could correct it or notify the purchaser. Who processed this? Who eats this one? I need to expedite this for my client. I can easily correct the digital image in Photoshop next week. If I knew that a good company was handling the processing, I resubmit it and pay for it out my own pocket. I dont care about the cost. I do not want an upset client.
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