Problems with image size and pricing profiles

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Valenti Zapater

• November 17, 2015 16:05

I have some images uploaded at low size (1000 pixels on the longest side). I have priced those images (personal use and prints). I have tried to buy an image and I can see all the sizes to print, but the image is too much little. Why you can see the sizes that can not be sold? Have I missed something? Whith personal use prices there aren't the same problem. What about RM/RF pricing profiles?

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  Nick Miners

  • November 17, 2015 16:09

  If you want to sell images as prints or downloads, you should upload them at the maximum resolution possible. A 1000px version will be generated from the larger file by PhotoShelter for display in your portfolio (or 1440px if you have that option set) but 1000px is not nearly large enough for good quality prints more than 3 inches wide.

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  Valenti Zapater

  • November 17, 2015 17:39

  Thanks Nick.
  If I try to buy an image as personal use (downloads) there aren't any problem because I only can see the sizes that are identical or smaller that the uploaded image.
  It would be nice to implement the same in the case of copies, it would be a great improvement. Because, what happens if I upload a 5400 pixels image and someone wants to buy a 40"x60" print? The uploaded image is too small.
  I have checked "Allow me to confirm orders and/or replace images before they go to the print lab" to avoid any problem, but I think it's a temporary solution. Another workaround will be to create different pricing profiles for different maximum sizes. I would be nice if the buyer could only see the options that are really possible, that is, only the copies that can be printed with the uploaded image.
  Is there any official reply from Photoshelter?
  Any other idea or experience about it?

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  Nick Miners

  • November 17, 2015 19:25

  If you want an official reply from PhotoShelter you should contact them on support@photoshelter.com - they don't monitor these boards. But in answer to your question, when you set a price against a print size, it will be available on all photographs, so I'd recommend uploading all images at maximum resolution and only offering print sized you'd be comfortable with your images being printed at.

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