Upload speed

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Eduardo Silva

• January 28, 2016 01:54

Photoshelter always had decent upload speed. As og late my myload speed i 20KB (yes twenty kilobytes a sec!)
I have Veriozn FiOS in Californani at 75/75 and "just in case" i rebotted every thing. I ran a speed test thanf get 80/80mpbs! What gives!

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  Nick Miners

  • January 29, 2016 23:45

  If you're having technical problems with the PhotoShelter service then you should contact them directly on support@photoshelter.com - they should be able to help you work out why your upload speeds are slow.

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  Brent Rust

  • February 13, 2016 20:47

  It takes me a painfully long time to upload as well. I haven't checked speeds, but maybe 30 minutes for 30 images?

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  Eduardo Silva

  • February 22, 2016 00:23

  After contacting Photoshelter and making sure all things were cleared on their end. I openned a ticket with Verizon. They sent me a new router, which I politely declined. I spoke with a different tech, after opening another ticket with then. I emailed the tech some info about ping and traceroute. He said that in order to scalate the call to level 2. I tech needed to come over and run the test from their own equiptment. Few days after the second tech came, my speed problems was solves.

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  Nick Miners

  • February 22, 2016 07:27

  Thanks for the update, Eduardo. Good to know things have been sorted.

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