JPG file unsupported

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Jonathan Kline

I am almost always getting a message that my files are unsupported, but I'm only uploading JPG files. I have tried using different resolutions, writing jpg files from both Photoshop and Canon DPP 4, and pretty much everything I can think of. Sometimes the images will upload just fine, and then sometimes the SAME IMAGE FILE won't upload when I try again.
"0/1 images uploaded
(1 images unsupported)"

This happens whether I click and drag from an explorer window or if I use the upload button. I'm using the current version of Chrome on Windows. I tried clearing cookies and cache. I also tried using Internet Explorer. The problem is not browser-specific.

This didn't used to be a problem, using the same computer and same workflow. The image files all display fine in preview, in Chrome, etc. They just don't upload.

I tried to upload a screencaptured PNG to Photoshelter and I get the same error. So I put a screenshot, as well as the test images I made to see if it was a resolution problem here:
https://drive.google.com/open?id=0B11wGckWM69eeTAtVHIyTExuQlE

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7 comments

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  • Nick Miners

    Hi Jonathan - usually you have to say whether you want duplicate uploads to be skipped or to replace the files with the same names, but I've not seen this error before. I think you should contact PhotoShelter support as it's not usual behaviour so would suggest a technical error - give them an email on support@photoshelter.com

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  • Ida Stigaard

    Hi Jonathan. Did you find an answer? I get the same error. Total despair!

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  • Joseph Moore

    Is there resolution to this? I just signed up and am getting the same error. Maybe I should try a different platform? Not getting a good feeling about this.

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  • WK Imagery

    I'm having the same problem, only it's every file type, png, tiff, jpeg.

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  • Martin Stevens

    Same here. Since more of us get this error (never had it before and uploaded a lot of 100% the same filetypes, all unique names) i guess it's not on our side, but on Photoshelter side.

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  • WK Imagery

    ftp uploads appear to be working.

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  • WK Imagery

    Inability to log in using the Opera browser.

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