Any Updates Coming To Photoshelter?

Comments

15 comments

  • Brian Bohannon

    Where's download to mobile?

    I love Photoshelter, too, BUT ...

    We need updates. I see other photographers saying their clients can download to mobile devices ... why can't our clients do that?

    You guys are industry leaders!

    What's up? (I see that I'm the only comment here since Deidre posted her comment above.)

    Thanks all!

    Brian

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  • lee taylor

    I am definitely not the person to recommend how this service should be,

    but I also feel like the 'system' as a whole is clunky & not user friendly.

    I've been searching for about 2 hours to find out how I can enable a simp

    le slideshow - without success - seriously.?.?...  I'm not really calling for a 

    full fledged media friendly presentation platform but a slideshow...

    I'm open to suggestions for interface options or alternative venues so

    you have one shout it back to me.  thanks Deirdre & Brian - leetaylor

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  • Jonathan Buckley

    Hi Deidre

    This questions pops up every few months. 
    The team at Photoshelter say this forum is not monitored and I guess it must be true as they have never commented.
    I’ve previously emailed the support desk direct suggesting that from a PR perspective it might be an idea for them to take look at some of these comments and at least let their customers know what, if any, plans there are for future development but unfortunately the silence remains deafening. I’ve been told there are plans but I was told that in 2017, 2016, 2015 etc etc.
     
    It is such a shame as I do agree there are many positives with the platform and I have found nothing comparable for actually managing a large and busy picture library archive (as opposed to displaying a handful of galleries as a portfolio). It is solid if old fashioned but the signs for the future are very worrying.
     
    Here’s one thread from the summer but there are several others:
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  • Deirdre Ryan

    Thank you, everyone, for commenting here. It's nice to know that we all have the same concerns. 

    I well remember the active forums, and when I re-joined, I couldn't find them again. 

    Photoshelter NEEDS to get active again in these forums. I was told that back in 2016, the email will be revamped. Nothing. 

     

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  • Deirdre Ryan

    I've just copied and pasted all of our comments including my initial post and emailed PS directly.

    If you have any concerns, maybe you can all do the same? Not sure what will happen...

    Thanks,

    Deirdre

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  • Deirdre Ryan

    The changelog:

    https://support.photoshelter.com/hc/en-us/articles/203373360

    With this:

    "Don’t take a lack of response to your particular question as a signal that we didn’t hear you. Here’s a comment from our CEO, Andrew, on serving a diverse set of photographers: 

    We proudly serve a wide range of customers, from whom we welcome as many feature requests as there are photographic specialties. Our specialty-agnostic approach has helped us grow over the years without ever raising our fees. But it also means we must constantly prioritize and make trade-offs that support the community as a whole. Occasionally, this may mean certain photographer segments may feel like our attention has shifted away from them personally (e.g. stock photographers getting less attention than, say, event photographers). Please know that exclusive, long-term focus on a particular group is neither our intention nor our business strategy — we’re just tackling as many projects as we can handle, working to support all photographers in the process."

     

    However how much longer does it take for the requests and updates?

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  • Deirdre Ryan

    Another thing:

    In the proofing gallery that we send to clients, mine aren't near a computer all the time. They cannot preview proofs on their cellphones. I thought that this gallery was mobile friendly? Apparently not. 

    Instead, they have to wait until they have the time to get on a computer and view, go through a complicated process to pick images and share them with me. 

    I would also love to see support for Capture Pro One, not everyone uses Lightroom. 

     

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  • Deirdre Ryan

    And for the feedback, I believe that we've all tried emailing feedback, and I guess we're all just upset about not getting any answers. 

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  • Andrew Fingerman

    Hi Friends,

    I appreciate the comments above and wanted to jump into the dialogue.

    First, I want to assure each of you that we’re *always* listening. Every forum post is read, and every email to our client services team is considered and gets a response. In the forum specifically, we don’t monitor issues in real time, and don’t comment very much, because we prefer to encourage the 1:1 direct contact with our support team - that’s where every feature request or issue is carefully logged and prioritized. But, we’re very much actively listening, and the team here at PhotoShelter would love to knock off every single request on your individual lists. There’s nothing more fun than announcing new features -- especially seeing the positive response from our very loyal members.

    As some of you may know, we launched a complimentary business off of our original PhotoShelter product called Libris a few years back that provides visual asset management tools for brands. While we’ve continued to invest heavily in the very important foundation of PhotoShelter -- to ensure that we are rock solid reliable for you and your clients every day -- our small team inevitably made a handful of time and attention tradeoffs that were necessary to get Libris off the ground. Libris has grown very fast in just 3 years’ time and, with the wind at our backs, we now feel well positioned to support, enhance and better satisfy both customer bases.

    PhotoShelter is much more than just our established legacy -- we show up to work every day to support the storytellers like you. With “restoring the balance” as a key goal to ensure progress on both products, you can expect to be hearing a lot more from us, with visible output through 2019. While we have a strong sense of the key product needs that are the highest priority, we’ll also be fielding a survey shortly to ensure our full member base can share their most current feedback and opinions. In addition, soon we’ll be releasing a new mobile access experience for you and your clients, as an initial new feature enhancement that’s designed to streamline your client experience significantly. Naturally, there’s lots more to do, that’s just a first item.

    I didn’t want this conversation to stretch on without sharing my voice. I’m deeply appreciative of each of you and the opinions you’ve shared, and the patience you’ve exhibited as well.

    Thanks for listening,

    Andrew  

    CEO, PhotoShelter

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  • Deirdre Ryan

    Thank you, Andrew, for responding to this post. I believe that PS is here for the long run, however, we needed to hear more. 

    My best guess for your next move is to work on what has been asked for many years now(it seems). When our clients complain or are having an issue, we too need to adapt and fix any problems quickly. I do surveys as well, but there are circumstances where the time to ask what is needed, outweighs what needs to be done first. 

    Surveys really should've been done a long time ago. When I was on Zenfolio, they had a separate area just to post requests. The ones that got voted the most were sometimes made the priority. But this is an ongoing project that they still have today. It's so that they can constantly improve the services. 

    Picr gets requests all the time via their FB community and they've been listening, some have been implemented and added on their timeline. 

    PS is getting lost in the shuffle without updates having the priority being made towards LIbris. However the backbone of PS is what we're all here for, and as professional photographers, yes, we can be demanding, but that's what makes us professional, we're doing this for our clients as well so that they keep coming back to us. If our workflow and site aren't working, then things fall apart. 

     

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  • Laura Billingham

    I've been with PS for ages, and it's been solid. But I'm really starting to wonder if my loyalty is paying off. The proof-to-purchase experience for my clients is so poor compared to Pixieset, CloudSpot, Pass, etc etc etc. The proof images are *way* too small, not mobile friendly, and clients cannot purchase from the easier/prettier to look at client proofer. It's becoming untenable.

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  • Sigurdur Olafur Sigurdsson

    I am not going to repeat what you are all saying. All I say is that I agree. Photoshelter is slacking behind and for me it is time to move on. I really don´t want to but with the lack of video support in galleries, the stagnated templet designs, Poor CRM, outdates app and just simply the lack of ANY updates I feel I have to move on. I appreciate Andrews comment in this thread and hope it's finally time for some love for us Photoshelter users in 2019 but I am afraid I've heard that before. And I am sorry but I am not a Libris user and I am not buying the excuse that the effort has been going into a different service. I am paying for and using Photoshelter and saying that the developing effort, and thereby my money has been going into developing libris, which by the way seems to support videos which has been my main complaint about PS for the last few years, simply makes me more frustrated. 

    PS was great 10 years ago, good five years ago and outdated today. I have cancelled my subscription but is is valid until Desember 2019. I truly hope that there will be a reason for me to come back within that time but history does not inspire any optimism. 

    Respectfully

    Siggi Sigurdsson

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  • Deirdre Ryan

    Andrew,

    Anything coming up on the horizon?

    Thanks.

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  • Deirdre Ryan

    My thoughts again: look to Shootproof, Bloom, Pixiset, even Zenfolio. Shootproof and Bloom have built-in contract forms and CRM. 

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  • Grover Sanschagrin

    Hey Folks, it's Grover (co-founder, vp of strategic development).

    The good news is that we've just closed on some new funding that will definitely be put toward development of the core PhotoShelter product.

    https://blog.photoshelter.com/2019/03/a-new-chapter-for-photoshelter-thanks-to-you/

    First up is a pretty sweet mobile downloader app for you and your clients. The iOS version is ready for beta testing, so if you're interested in kicking the tires, let me know.

    Send me a message, here: grover@photoshelter.com

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