iPhone download issues

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John Klippel

• October 11, 2019 01:06

Clients using IPhone to download images can’t find the downloaded files. I even tried with a friends iPhone and I can’t find the file anywhere. Why is this so difficult. I have had several clients that are very frustrated and I end up having to use Dropbox to get them their files.  This is after I send a link to them and they open up the link in Safari or Chrome.   

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  Holly Gross

  • December 04, 2019 18:49

  It took me forever to figure it out, but I did find it for the iphone.  you have to click that little drop arrow, then it'll open the image, click it, then click the box with the up arrow and select "Save Image".  It's a real PITA.  

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  Anne

  • December 11, 2019 15:06

  Hey John & Holly - We have a new mobile app, FileFlow, that allows PhotoShelter members and their clients to browse, download, and share photos. It's currently available on iPhones, and we'll be releasing a version for Android very soon. You can find more info here: https://support.photoshelter.com/hc/en-us/articles/360034474913-FileFlow-for-PhotoShelter

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