Not feeling the love ...

Comments

18 comments

  • Sara Essex Bradley

    I started a similar rant recently:

    https://support.photoshelter.com/hc/en-us/community/posts/4418006191127-Update-Back-End-and-Uploader-anyone-anyone-Bueller-

    After 10+ years of amassing pretty much my entire career on PS, migrating the collection doesn't really seem like an option, and I guess they know it.

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  • Sara Essex Bradley

    I just looked at the link you posted, and Format looks promising. I tried smugmug only to find out they don't support tiff files.

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  • Sigurdur Olafur Sigurdsson

    Unfortunately things are not looking good for us longtime users. No real answers, no updates, broken promises and we who have a long history with PhotoShelter are stuck. The only update I would prioritise by now is a simple way to download my whole catalog and move on to someone else with a genuine interest in serving the pro working photographer. But I guess that's not high on their to-do list and I am to busy serving my clients to have time to move on. 

    I got my hopes up when the "renewed commitment to photographers" article came out on the blog and Grover promised to keep us updated and even offered his email for questions and concerns. The last email I sent got answered with a hollow answer from the Helpdesk and I can't seem to find the special blogpost for members to follow up with the work on improvements. A new logo and a facelift for PS webpage only adds to my frustration. Photoshelter clearly sees the need to update their site for new customers while we are stuck with the same look and function for who remembers how long? 6-8 years!? Common Photoshelter! Grover? Anyone?? We need some answers and not a copy paste standard frustrated customer reply from support! 

    And not that I think it is important but it is pretty appropriate that the one thing I actually loved about Photoshelter, the "Vision Slightly blurred" podcast has been cancelled. I always liked Sarahs and Allens view's on photography and enjoyed the show, even though in general I think all of Photoshelters energy should be focused towards improving their platform and not making podcasts or pdf's. 

    So frustrated!

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  • Steve Kingsman

    I posted an update to the this thread from an email I received last week from the CEO

    https://support.photoshelter.com/hc/en-us/community/posts/4418006191127-Update-Back-End-and-Uploader-anyone-anyone-Bueller-

     

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  • Craig Robertson

    Very much of the same opinion. Getting really sick of all the "newsletter" emails that contain no useful content or updates about what they are doing for us loyal users. Over 18 months now since the new more flexible templates were promised. Got a response from customer service a while back when I asked about the update saying "Our development team is still hard at work on a new website platform, though the project is a big one and taking longer than originally planned. We are all just as eager to see it released." - well that was months ago. I looked hard at both Squarespace and Format. MUCH nicer platforms for building a website with a very broad and flexible range of templates but limited backend functionality if you're delivering to clients or want to bulk price products such as for your personal stock library. On both platforms every image had to be loaded as a individual "product". So I wait in hope......

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  • Tosin Arasi

    Truth be told, I've been one of the most frequent advocates for PhotoShelter since I started my account in January 2012.  Ten years later, I don't really have the energy to complain anymore. The promise of the new templates at the end of 2020 really got my hopes up because I was so exasperated with my current template and design. Nevertheless, even when I select one of the existing, alternative templates, the overall presentation was dysfunctional, so I was left with no choice but to retain the current template. It's been this way for about six or seven years now. 

    Like some of you have mentioned, I have also received the standardized, generic response regarding the upcoming templates. In reality, I no longer believe we will see them.  I would prefer that PhotoShelter be transparent about their inability to deliver on their products and services than to be silent, because it's not going to dissipate or disappear.  Again, I've been a member for 10 years, so I know what is and what isn't happening. In my mind, it just feels like a let-down from a business partner who used to be consistent and on top of his or her own responsibilities.

    I like the staff members and I know they have a job to do, but I also echo the sentiment that I can do without the newsletters and podcasts about what's trendy or whatever is happening in photography via social media. I preferred when PhotoShelter focused on how it -- as a company -- vied to be a leader in this industry, and how it was competing with other similar platforms to deliver the best products for its members, but that was many years ago. It would take an enormous effort to transfer all the photos on my website and I'm not sure there's another site that offers the e-commerce functionality for purchasing prints and buying licenses for photos that's as good as PhotoShelter's -- its one saving grace, to be sure.

    Essentially, I've given up on expecting an update or response.  We all got excited with the announcement of new templates in December 2020 and it's now April 2022. As an entrepreneur, I would be ashamed to have that kind of track record of non-response and failure of delivery.

    I hope PhotoShelter is listening, regardless. Eventually, something better will present itself.  My membership fees for PhotoShelter are expensive, but I'm not sure it's worth it for the lack of direct communication about its products and services, especially the updates and upgrades, which appear to be severely lacking.  There's no more freshness or excitement with PhotoShelter. It's equivalent to a company offering laser-discs when everyone has moved on to BluRay and 4K UHD.

    Not trying to put PhotoShelter down, but the company needs to know what its members really think so they can hopefully do better. At present, what I'm beginning to observe is an enormous resentment by members for lack of transparency and accountability.

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  • Deirdre Ryan

    I started a thread a looong time ago. The president/CEO of Photoshelter even replied to the thread.

    Looks like I posted that 4 years ago. Andrew and Grover replied back 3 years ago. 

    I've been a member since around 2005/2006? I remember when they were doing their own stock photography where us photographers could be a part of something pretty cool. 

    The Desktop Uploader uses Java and Oracle no longer supports Java. Plus, PS version is quite a few OS back now.

    I've been using PS as a backup when I'm on location for my RAW files. Plus as an additional archive for final images. I honestly cannot use their templates as a dedicated site. I just have something up there. But yeah, it's very $$$$$ every month. They're the only place where I can upload RAW without getting charged extra like Zenfolio. But Zenfolio supports video too. To download EVERYTHING will be an extremely long process. 

    Hey Andrew and Grover! What's happening? I understand the pandemic, but these are issues that members like myself have been asking about for a very long time. It's been crickets over there. 

    And I'd like to change my profile pic. Seriously it's from 2007....but I can't figure out how to do this LOL

    Thanks,

    Deirdre

     

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  • Alastair Jamieson

    It is kind of amazing that this conversation is going on without anyone from the company contributing or offering any suggestion that things can be expected to improve. I've been a Photoshelter member since 2009 (!). In the past I really enjoyed the functionality of the site, but also the vibe of the company and especially the attitude and helpfulness of the staff on the few occasions I needed to contact them. Now, I am starting to look for alternatives because I don't feel that the company is improving things adequately for its existing users.

    When I read in 2019 that Grover would be leading a new team of developers out of Mexico, I wasn't sure that it felt like the most reliable way to stay focused on product improvement. It is obvious now that the plans they had to get things moving forward again have not worked out as intended.

    One really bad move is removing the image search function from the front page of the Photoshelter website. I understand they need to acquire new customers, but removing the image search seems like a slap in the face for their existing photographer clients.

    Many organizations have been badly affected by Covid in the past couple of years, so I truly hope that Photoshelter staff and their families are safe and well, and that it is not the reason for the apparent slowdown in improvement of the service for photographers.

    I would like to stay with Photoshelter if possible - I really enjoyed the sense of being involved with it in the past. It feels like most others in this thread also have goodwill for the company and want things to work out so we can keep using its services. But ultimately, it will need improvements in functionality and templates to make it worthwhile for us to stay.

    Thanks,

    Alastair.

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  • Patrick Bennett

    Yeah, it's kinda insulting to get the PS Brands emails all the time about all the cool things you get to use if you are a Brands subscriber. For us it's all the nice things you can't have as a lowly photographer.

    Has the sync with Lightroom plugin worked for anyone out there? It never has for me.

    Patrick

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  • Deirdre Ryan

    I never got it to work but I would LOVE one for CP1.

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  • Deirdre Ryan

    What other site provides what PS does? I hate to think of moving years of images someplace else....

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  • Deirdre Ryan

    Plus with the PS Pro account, any fees are still around 8%. Pro accounts should be 0% like others....

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  • Patrick Bennett

    I wish they'd just say the plugin doesn't work so I stop wasting time trying to get it to work.

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  • Sigurdur Olafur Sigurdsson

    Hello all. It's still Groundhog Day for us Photoshelter users. I am wondering if there is any way for us to put some pressure on PS to at least give some answers as to what the future looks like. Even though Photoshelters words haven't meant a lot in the past, even meaningless promises are better than the silent treatment. 

    Here is my suggestion:

    I'll start two threads here in the community. One called: "Photoshelter alternatives" where we can openly discuss our options of moving out, as I am genuinely afraid that will have to happen before to long, and another one called: "Are you a frustrated Photoshelter user" where we can gather the names of those who have been waiting for changes and answers for to long and than that group can start to put some pressure via emails etc.

    We as individuals writing occasional messages to the help desk for copy/paste versions of the same nonsense answers might be easier to ignore than a co-ordinated callout from a bunch of us. 

    What do you say? Any suggestions?

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  • Robert Brown

    I'm in.

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  • Jonathan Buckley

    I don’t wish to be negative about this idea but sadly if you look at the home page of this forum ‘All Things Photoshelter’ you’ll see that only a handful of photographers ever come here. Posts and comments are weeks if not months apart. Photoshelter staff themselves clearly don’t visit, or if they do, they haven’t so far felt any need to respond despite some fairly lengthy threads along very similar lines. Not sure what else to suggest other than direct emails to senior management (maybe collating/quoting some of the existing threads) but I suspect the response, if you get one, will be the same as it’s always been. 

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  • Deirdre Ryan

    I just created a thread on Twitter: https://twitter.com/dryanphoto1/status/1521863290464387075

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  • Deirdre Ryan

    Bueller?

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