Two-factor Authentication (2FA) helps protect your account from unauthorized access by requiring you to enter a code when logging into your PhotoShelter account. The 2FA codes are generated by a free mobile authenticator app installed on your Android or iOS mobile device.
Once you’ve opted into 2FA, you’ll be prompted to enter a code every time you log in to your Image Browser, any time you use a different device, and if you’ve recently cleared your browser cache.
Setting up Two-factor Authentication
Logging in with Two-factor Authentication
FAQ
Where do I scan the QR code?
You will do this with your authenticator app. Open your app and you should see an option to scan the code.
For example, in Google Authenticator you would tap the "+" icon:
In Authy, you would tap "+ Add Account:"
Which 2FA Authenticator app should I use?
We support any TOTP (time-based one-time password) 2FA app of your choice! Here are a few standard 2FA options if you're not sure which app to pick:
- Authy
- LastPass
- Google Authenticator
- Microsoft Authenticator
- DuoMobile
-
NordPass
* Note that setting up 2FA with these apps does not grant account access to the third-party app.
What if I’ve lost my recovery code?
If you’ve lost your recovery code and you don’t have access to your device with the authenticator app installed, you’ll need to contact our Technical Support team at support@photoshelter.com for further instructions.
Will this impact the way I upload photos via Photo Mechanic or FTP?
No, the only time you will use 2FA is when you are logging in to the backend of your account at photoshelter.com. Photo Mechanic and FTP will not use 2FA, so your upload workflow will not be impacted.
If I am using 2FA, will my clients be required to use 2FA too?
No, your clients will not be required to use 2FA. 2FA is for you, the account owner.
I don't log into PhotoShelter from my phone, I log in from my desktop/laptop. How can I use 2FA?
You will still be required to use an authenticator app installed on your mobile device when logging in via desktop. You will enter your login details as you normally would on desktop, and will be asked for a 6-digit code. You will open the authenticator app on your phone to find that code, which you will then enter on your desktop.
I have multiple users logging into my account. What are my options?
Please connect with our team at support@photoshelter.com. We'd love to learn more about how you work with multiple users on your account so we can determine the best solution for you.
Setting up Two-factor Authentication
1. Visit the Security section of your account profile in a browser window.
2. Click “Enable Two-factor Authentication”
3. In the following window, you'll be presented with 3 steps to complete the 2FA setup process. To complete the first on-screen step, download + open your chosen 2FA Authenticator app (if you're not sure which authenticator app to choose, see Which 2FA Authenticator app should I use?)
4. Move on to Step 2: "Scan the barcode" in your "Two-factor authentication setup" browser window to display your QR code.
5. Tap the "+" or "Add" button in your authenticator app on your phone.
6. Scan the on-screen barcode with your phone camera (example below):
To complete the setup, enter the verification code from your app!
Note: Authenticator apps generate a new code every 30-60 seconds. Most apps will show a countdown indicating when the code for your app will refresh.
Recovery Code
After you enable Two-factor Authentication, you’ll be provided with a recovery code that will allow you to log into your account in the event that you don’t have access to your device with the authenticator app installed. It is extremely important that you save this recovery code in a secure (but memorable) location. If you don’t have access to your device or your recovery code, you will not be able to log into your PhotoShelter account.
Logging in with Two-factor Authentication
1. Open the authenticator app on your mobile device
2. Visit the photoshelter.com login page
3. Enter your email address and password
4. Click the "sign in" button
5. Enter the six-digit code from the authenticator app
6. Click the "verify" button