FileFlow for PhotoShelter – PhotoShelter Support Center

FileFlow allows you to browse, search, download and upload images with your iOS or Android device. This is especially useful for real-time workflows and accessing images on-the-go.

The app was designed for people who have download access to files within a PhotoShelter account. This includes:

Individual photographers who own a PhotoShelter account
Clients or collaborators who work with a PhotoShelter photographer, also known as “Invited Users”

We have a separate app designed for managing your Image Browser on the go. If you want to adjust visibility and access settings or Quick Send files, the PhotoShelter mobile app is for you.

Note: Uploading using FileFlow is currently only available for iOS devices in FileFlow version 1.8.

System Requirements
Using FileFlow as a PhotoShelter Photographer
Granting Access to Your Clients
Using FileFlow as an Invited User
FAQ

System Requirements

FileFlow for iPhone and iPad supports iOS 12+.
FileFlow for Android supports OS 8.0+.
To use FileFlow you will need a PhotoShelter login (either as a photographer or a free client account)

Clients who have not created a free account can do so at this link.

Using FileFlow as a PhotoShelter Photographer

To get started, download the app for iPhone, iPad, or Android phone.
Once you’ve downloaded the app, log into FileFlow with your email address and account password.
On the “Your Access” screen, you’ll see any PhotoShelter accounts whose content you can download.

When you tap an account, you’ll be shown the structure of the content you can access.
Tap on the names of your collections and galleries to see their contents. FileFlow will only show you images that you have access to download. If you’re browsing your own account, you’ll be able to download any of your own images.

Upload via FileFlow

New to FileFlow is the ability to upload image files from your Camera Roll to your PhotoShelter for Photographers account. Uploading via FileFlow is currently only available for iOS users.

Login to FileFlow and choose your PhotoShelter Personal Account on the "Your Access" screen.
Tap the upload icon at the bottom of the screen.

Enter a title for the upload. A title is required as it becomes searchable metadata appended to the gallery. The title will serve as the name of your gallery.
Tap Select Files to continue.
Select assets from your Camera Roll to upload. Only image files are supported for upload.
When your selection is complete, tap Add.
To select more assets, tap Edit Selection to return to Camera Roll. Previously selected images will be noted, and you can deselect them if desired.
After completing your selection, tap Upload. In-progress uploads are indicated on the queue icon. Tap the queue icon to check the status of your upload.

Viewing Content

Pull down to refresh a gallery (useful during a live event, when files are still being uploaded to the gallery).
Tap the Sort icon to sort files within a gallery:

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Tap the Mode icon to view files in a list format as opposed to the thumbnail grid:

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Tap on a file to see it in single file view.
Swipe between files in a gallery when you’re in single file view.
Tap the Info icon to view file metadata:

Pinch to zoom in or out on an image.

Searching for Content

Once you've selected an account to view, tap the Search icon at the top left of your screen to search the account (looks like a magnifying glass).
To search a specific gallery or collection, tap to open that container before clicking the Search icon.

Downloading and Sharing Content

When you download your first file, you’ll be prompted to grant access to the Photos app on your device.
To download a single image, tap the Download icon while in single file view:

To share a single image, tap the Share icon while in single file view:

You can customize your Share options by scrolling over within the Share dialog and tapping "More."
To download or share multiple files, tap the Select icon while in gallery view.

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Select the file(s) you want to take action on, then tap the Download or Share icon. To deselect all files, tap the Select icon again.
Tap the Download Queue icon to see the progress of downloads, or retry failed downloads.

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Images will download to the Photos app on your device.

App Settings

On the “Your Access” screen, tap on your user avatar in the top-left corner.
You can choose to download large files (>150 MB) via WiFi only, or turn this setting off if you want to download using cellular data.
To log out of the app, click the "Log Out" link.

Granting Access to Your Clients

Your clients can have access to their photos on FileFlow with just three easy steps:

You grant the client download permission using the people/group option. This article walks through that process in more detail. Passwords will not work, as the app requires a login.
Your client signs up for a free client if they don’t already have one. They must use the same email address to which you granted download access. They can create an account directly on your site (just add “/signup” to the end of your website URL), or by visiting this page.
Your client downloads FileFlow and is ready to go!

We’ve written up a quick template you can send to your clients, recommending they get FileFlow:

I’d like to invite you to download FileFlow, a new mobile app that will make it easy for you to access and download the photos I share with you.

With FileFlow, you can browse through photos, search across galleries, download files in batch (original file format and size, or JPEG selection), and even quickly share photos via text, email, social media and more — all from your phone or iPad.

First, create a free client account here.

Then, download FileFlow here. I think you’re going to love it. For more info on how the app works, check out this article.