Downgrading & Canceling

The "My Account" page of your account allows you to view, downgrade, and cancel your subscription. For details on each process, check out the sections below.

Downgrading Your Subscription

When downgrading your subscription or changing the billing term from annual billing to monthly billing, or vice versa, the following billing rules apply:

  • When downgrading your monthly account from one tier to another (i.e. monthly Standard to monthly Basic), we will issue a prorated credit to your account for the unused time on the previous subscription tier, as well as the new one. Your new tier will take place immediately.
  • When downgrading your annual account from one tier to another (i.e. annual Standard to annual Basic), your account will remain at the original subscription level through the duration of the paid term, at which point it will downgrade to the lower tier upon your annual renewal date.
  • When downgrading your account tier and changing your term from annual to monthly (i.e. annual Standard to monthly Basic), your account will remain at the original subscription level through the duration of the annual term, at which point it will automatically downgrade to the selected tier and the term will be converted to monthly. You will then be billed on that same date every month.

How to Downgrade Your Subscription:

1. Head into the “My Account” area by clicking on the “Hi, YOUR NAME” dropdown menu in the top right corner of the navigation bar in the Admin Area and selecting “My Account.”

2. Scroll down to "Account Subscription," and click the “Cancel” button (yes, even for downgrading!).

3. Follow the prompt to “downgrade to a lower level plan.”

4. Choose your new account tier by clicking the “select” button. On the next screen, you will choose your term - monthly or annual.

5. Review the summary which will explain your cost at the time of downgrade, as well as when the new plan will take effect, and click “Subscribe.”

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Canceling Your Subscription

If you choose to cancel your subscription, your account will remain fully active through the end of the paid term. There are no refunds given for unused time. At the end of the paid term, the account will enter full cancellation, at which point the following actions take place:

  • Your PhotoShelter website is taken offline.
  • Your previous PhotoShelter website address will yield a “404 Page Not Found” result.
  • If you're using a custom domain, that address will temporarily redirect to the PhotoShelter homepage until you remove the CNAME record in your domain registrar account pointing to "custom.photoshelter.com."
  • Sales settings are deactivated.
  • All photos are made private and are no longer searchable on photoshelter.com, and are deleted and purged from our servers after a 90-day grace period.
  • Your account is converted to a free “image-buyer” account.

How to Cancel Your Subscription

1. Head into the “My Account” area by clicking on the “Hi, YOUR NAME” dropdown menu in the top right corner of the navigation bar in the Admin Area, and click “My Account.”

2. Scroll down to Account Subscription, and click the “Cancel” button.

3. Follow the prompt to “continue canceling online.”

4. Enter your reason for canceling, and click “Cancel Subscription.”

5. Your account will go into cancellation during which time you can still log-in, and the subscription will be fully canceled at the end of your billing term.

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How to Restore an account “In Cancellation”

After an account has been canceled, but before the subscription term has ended, an account is considered “in cancellation” and can be restored during this time. Follow these steps to restore an account:

1. Head into the “My Account” area by clicking on the “Hi, YOUR NAME” dropdown menu in the top right corner of the navigation bar in the Admin Area, and click “My Account.”

2. Scroll down to Account Subscription, and click the “Restore My Account” button.

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Still have questions? Contact us.

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