If a photographer has given you Trusted Client Access, it means you have permission to download any images on their website which you have permission to view. This includes publicly viewable images, as well as images in galleries to which you’ve been given explicit viewing permissions.
To take advantage of your Trusted Client status, you must be logged into PhotoShelter. If you don’t already have a free account, you can create one here! Otherwise, you will be prompted to login or create an account when you click any download button on the photographer’s website.
Note: Trusted Client Access permissions apply to downloading on a desktop browser. If you’re interested in mobile downloading, take a look at the FileFlow app! Currently, Trusted Client status does not apply in the FileFlow app, so your photographer will need to grant you explicit download permissions on each gallery to enable downloads on FileFlow.
Downloading a Single Image
1. When you’re ready to download a single image, click the download button next to it. Log in if prompted.
2. Next, select a file size from the list of options. The options are based on the size of the original file, as well as how the photographer set your download permissions. If you select “Original File,” the original file format will be delivered to you, whether that’s JPEG, RAW, or another type.
3. Once you click a size, the image will immediately start downloading. When complete, you can find it on your computer wherever your browser is set to send downloads.
Downloading Multiple Images
1. When you’re ready to download, click the download button on the full gallery page. Log in if prompted.
2. A box will appear prompting you to select which images you want to download. You can click “Select All” in the top right corner to select all images in the gallery. If you’d like to select multiple, but not all images, hold down the Control or Command key on your computer while clicking selections. Make your selections and click “Continue.”
3. Next, select a file size from the dropdown box of options and click “Continue.” The options are based on the size of the original file, as well as how the photographer set your download permissions. If you select “Original File,” the original file format will be delivered to you, whether that’s JPEG, RAW, or another type.
4. The next page will contain a download link. Once you click this link, your group of images will be downloaded as a zip file. You can find the file on your computer wherever your browser is set to send downloads. Simply double-click the zip file to unzip it and access your images.